In version 15.3, Recent Activity was moved to the upper-right corner of the main toolbar. Click on it to display the ten most recently viewed work activities.

1. Select the desired case to view it.

1. Begin typing the first few numbers of the case ID into the search field located in the upper-right corner. Press Enter on the keyboard. Any records that match the numbers you entered are displayed. Click on the desired record to open it.

The case opens.

See topics under the Summary Page for more information on editing a case.

Use the Task Manager search panel to view an existing case by identifying a specific task.

1. Open Task Manager and perform a search. See Search for Tasks for more information on performing a search.

The Login ID automatically populates with the user's login, but can be changed by deleting the login and clicking the Lookup icon.

2. Click Search.
3. To open the summary page of the case, click the task you want.

4. Click Open Case at the bottom of the panel.

The summary page opens.

See topics under the Summary Page for more information on editing a case.

See Complete a Task for more information on completing a task.

If a case is attached to a service request or work order, click the ID link in the Permits section under the Related Work Activities panel of the service request or work order to open the case.

See topics under the Summary Page for more information on editing a case.

Users can search any information added to a case including tasks, payments, violations, people, conditions, contractors, and GIS information.

TIP: See Search for a PLL Case on MyCityworks for a quick start guide on this subject.

1. Open the search form.
2. On the General tab, enter the search criteria.

NOTE: You can search for cases by entering search criteria in the General section, the Business License section, and/or the Cases with Related Items section. See Search for Cases with Configured Map Layers to search for cases with configured map layers.

NOTE: Related items, such as linked cases, work orders, or service requests must be attached to a case if you want to search for them. See Link to Existing Cases, Create a Related Work Order, and Create a Related Service Request for more information.

3. Select the fields you want visible in the search results in the Visible Fields in Search Results section.

TIP: Use <Ctrl + click> or <Shift + click> to select multiple fields.

NOTE: Select the check box to the right of "[Name] Visible in Search Results" to activate additional fields.

4. Once you have entered your search criteria, click Search.

Results matching your search criteria display.

5. Click the case number link to view the case.

See topics under the Summary Page for more information on editing a case.